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Help & Support

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Getting started

• A parent creates the account and sets up a child profile (first name + age).
• Your child picks a buddy from the character screen.
• Tap the big voice button and start talking. That's it.
• Grant microphone permission when prompted; it's required for voice chat. Camera permission is only needed for the “show your buddy” feature.

Parent controls

Every parental control sits behind your parent PIN. Separately, you can read what we check, and when, which follows a single message through all five safety checks.

• Set up your PIN: tap the gear icon (top right) → Set up PIN. All settings sit behind this PIN plus Face ID / Touch ID.
• Screen-time limits: set a daily time cap and allowed hours.
• Feature toggles: turn camera, songs, stories, or facts on or off individually.
• Conversation history: review every conversation your child has had in the last 90 days.
• Multiple children: each child gets their own buddy, profile, and settings.

Troubleshooting

Why isn’t my child’s buddy responding?

Voice features need an internet connection. Check your connection, make sure microphone permission is granted (device Settings → WimziPal), then fully close and reopen the app. Replies take 1–3 seconds after your child finishes speaking.

Why is the character slow to load the first time?

On first launch the animated character can take up to a few seconds to load and a loading screen is shown. This is expected. It's much faster on later launches.

I forgot my parent PIN. How do I reset it?

Email support@wimzipal.com from the address on your account and we'll help you reset it.

Subscriptions & billing

Every buddy is included on every plan, free ones too. We meter how much the app is used, never which characters your child can talk to.

• Free. WimziPal is free to download with over 130 free activities to try: 40 voice chats, 12 stories, 12 photo chats, 12 discoveries and 6 ABC rounds, plus songs and fun facts for every buddy. Each activity has its own allowance. These are one-off free tries: they do not refill, and the demo and your free account share them. Colouring and drawing are unlimited and never count against anything.
• WimziPal Playtime: $5.99/month. A monthly allowance worth about 171 voice chats, or 74 bedtime stories, or 70 songs. There is no separate limit per activity.
• WimziPal Premium: $7.99/month or $49.99/year. A monthly allowance worth about 228 voice chats, or 99 bedtime stories, or 94 songs. Both Premium plans get the same monthly allowance, and both start with a 7-day free trial. Playtime has no trial.
• How the allowance works. It is one pool for the whole month, spent however your child likes. A chat costs a little, a story costs a bit more. It refills on the 1st of each month. See exactly what is left any time in Settings → This month.
• Subscriptions are billed through your Apple App Store or Google Play account. Manage or cancel anytime in your store account settings.
• The upgrade screen appears automatically when the free tries or the monthly allowance run out, or via Settings → Upgrade.

Account & data

• Delete your account: Settings → Delete account removes your data from the app right away and fully purges it from our systems within 30 days. You can also email privacy@wimzipal.com.
• Export your data: email us and we'll send a copy within 30 days.
• Read the full Privacy Policy for what we collect and how long we keep it.